The hotel collection and drop-off areas will be in the downtown area of Zhangjiajie.
For further distances, you need to hire a taxi to the appointed hotel which your tour guide will tell you the day before the trip. Or if you want to book a transfer service with us, please do contact us.
Hotel Pick-up and Drop-off Area Map of Zhangjiajie
What is your cancellation policy?
- If we are not able to implement the contract due to war, flood, typhoon, fire, strikes, storm, earthquake, or any other condition we are not able to foresee and avoid, we will inform customers at the first possible opportunity and offer the best possible solutions, and the final bill shall be settled based on the service we actually provide.
- Up to 7 days before departure: 100% refund of all money paid, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
- From 3 to 7 days before departure: 90% refund, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
- Within 3 days before departure: no refund.
- After the trip has commenced, we are unable to refund any amount for canceled services due to non-participation, early departure, late arrival, or missed days on tours.
- For groups of more than 10 people: The terms of cancellation may vary from case to case. Please ask your travel advisor regarding the cancellation policy for your group.
What if I want to make a last-minute booking?
In order to making sure we have enough time to arrange your trip and make sure the availability we usually require customer make their booking at least 24 hours in advance and that’s why you can not book directly on-line for a 24-hour last-minute booking.
But that does not mean you have no chance to book a last-minute trip within 24 hours. For urgent booking, please make a phone call to us at: +86-18807734970 to check the availability or send an email (not recommended as you may not get the response immediately) at: inquiry@trippest.com
How to connect Whatsapp, Google, Facebook and other social medias when you’re traveling in China?
Due to state control of internet security in China, many popular websites and APPs are blocked, such as Google, Facebook, Twitter, Youtube, WhatsApp etc. It is very possible that you may not be able to receive your emails and other important information. For this reason, we highly recommend you to sign up for a VPN service(for example, ExpressVPN) before your trip, to make sure you can connect to the global internet.
Good to know: Wechat is widely use in China, we suggest you to use Wechat for further communication if possible.
